Frequently Asked Questions
Everything you need to know about shopping with Al Hamd Tech
Are your products genuine and covered by warranty?
Yes, all electronics sold at Al Hamd Tech are 100% authentic. Most products come with a standard 1-year manufacturer warranty, and we provide a 7-day checking warranty for added peace of mind.
What are your delivery timelines?
We offer same-day delivery within the city for orders placed before 2 PM. For nationwide shipping, it typically takes 2-4 business days depending on your location.
What payment methods do you accept?
We accept Cash on Delivery (COD), Direct Bank Transfers, and all major Credit/Debit cards through our secure payment gateway.
Can I return a product if I change my mind?
We accept returns within 7 days of delivery, provided the item is in its original, unopened packaging with all seals intact. Please note that opened electronic items cannot be returned unless they are defective.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
Do you offer technical support for setup?
Absolutely. Our technical team is available via WhatsApp and phone to assist you with the initial setup and troubleshooting of any device purchased from our store.